Support
Frequently Asked Questions
Everything you need to know about BetEdge AI, from how our predictions work to pricing and privacy. Can't find your answer? Reach out to our support team.
About BetEdge AI
What is BetEdge AI?
BetEdge AI is a sports betting analytics platform for NBA, NFL, MLB, and NHL betting markets. We combine real-time odds data from multiple sportsbooks with advanced statistical models to identify value opportunities and provide transparent, verifiable picks.
How is BetEdge AI different from other prediction tools?
Three things. First, every prediction is SHA-256 hashed before the game starts, so the published record cannot be edited after the fact. Second, we do not assume one algorithm wins: training runs a bake-off across gradient-boosted trees and regularised logistic regression and ships whichever calibrates best on held-out data. Third, we publish what the model is and is not — the methodology page names every input, the current market coverage, and the calibration curve, including where it disappoints.
What sports does BetEdge AI cover?
BetEdge AI currently supports NBA, NFL, MLB, and NHL game markets. Free and Starter focus on NBA. Pro and Elite unlock NBA, NFL, MLB, and NHL. NBA player props remain a Pro/Elite beta surface.
How often are predictions updated?
Once a day. A single scheduled run syncs odds, generates predictions and settles results, at 14:00 UTC. More frequent schedules are written and ready but need a hosting-plan upgrade to activate; we would rather tell you the cadence you actually get than the one we hope to run.
Can I see your historical performance?
Yes. Our public track record page shows every prediction we have made, including wins, losses, and overall accuracy rates. Every entry is SHA-256 verified, so you can independently confirm that no picks were changed after the fact.
How Predictions Work
How are predictions generated?
Two layers. The primary path runs a trained, calibrated model over 24 features per game. It currently covers NBA spread and moneyline markets. Everything else — NBA totals, and all NFL, MLB and NHL markets — is served by the second layer, a rule-based model built on team ratings and situational adjustments. Rule-based picks are marked Estimated wherever they appear and are excluded from the published track record.
What data goes into each prediction?
Exactly 24 features, and the methodology page lists all of them: offensive, defensive and net ratings for both teams plus their differential; pace differential and expected total; rest days, rest advantage and back-to-back flags; wins in the last ten and current streak; home and away win rates; and four market inputs — spread, total, spread disagreement across books, and moneyline implied probability. Line-movement velocity, injuries, travel and head-to-head history are not currently among them.
How does the confidence score work?
Confidence is calibrated with Platt scaling on a held-out split, so a 70% pick is intended to win about 70% of the time. Whether it does is measured rather than asserted — the calibration page publishes the observed curve and Brier score against settled results, so you can check the claim instead of taking it.
How does the SHA-256 verification system work?
At creation we hash a sorted-key JSON object of nine fields — game ID, prediction type, predicted outcome, confidence, reasoning, recommended odds, stake, model version and publish time — and store it before the game starts. Anyone can recompute it via /api/public/verify/[predictionId]. A match means the row has not changed since publication. It is a tamper-evident checksum, not a third-party timestamp: it proves internal consistency, not external witness.
What is the difference between the ML path and the rule-based fallback?
The primary path loads a trained, calibrated model from a serialized file; it covers NBA spread and moneyline today. The fallback uses team ratings and situational adjustments rather than a trained model, and serves every other sport and market. Fallback picks are labelled Estimated on the card, carry a model version that identifies them as rule-based, and are excluded from the published track record — three independent ways to tell them apart.
Pricing & Billing
What subscription plans are available?
We offer four tiers. Free gives you 3 predictions per day for NBA at no cost. Starter ($9.99/month) provides 10 predictions per day for NBA plus alerts. Pro ($29.99/month) unlocks unlimited predictions across NBA, NFL, MLB, and NHL, along with line shopping and advanced analytics. Elite ($99.99/month) adds developer API access, a priority support queue, and advanced alert workflows.
Is there a free trial?
Yes — new customers get a 7-day free trial on any paid plan, and you can cancel anytime during the trial without being charged. Returning subscribers resume without a second trial.
Can I cancel my subscription at any time?
Absolutely. You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and you will not be charged again. There are no cancellation fees or long-term commitments.
What payment methods do you accept?
We process payments securely through Stripe, which supports all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payment information is handled directly by Stripe and never touches our servers.
Can I upgrade or downgrade my plan?
Yes. You can change your plan at any time from your account settings. Upgrades take effect immediately with prorated billing, and downgrades take effect at the start of your next billing cycle.
Data & Privacy
How is my personal data handled?
We take a privacy-first approach. Your personal data is used solely to provide our service and is never sold to third parties. Authentication is handled by Clerk, a trusted identity provider, and payment processing is managed by Stripe. We only store the minimum data necessary to deliver predictions and maintain your account.
Do you sell user data to third parties?
No. We do not sell, trade, or share your personal information with any third parties for marketing or advertising purposes. Your data stays with us and is used exclusively to power your BetEdge AI experience.
What data do you collect?
We collect your email address and basic profile information for account management, your subscription and billing details (processed by Stripe), and your prediction usage data to enforce plan limits. We also collect anonymized analytics to improve our models and service. We do not observe your activity at sportsbooks. Bets you enter yourself in the Bet Tracker are stored in your account so we can show you your own results; they are never sold or shared.
How can I delete my account and data?
You can request account deletion by contacting our support team. Upon request, we will remove your personal data from our systems in accordance with applicable data protection regulations. Anonymized prediction data may be retained for model training purposes.
Responsible Gambling
Is BetEdge AI providing gambling advice?
No. BetEdge AI is an informational and analytics tool only. Our predictions are statistical analyses based on historical data and machine learning models. They are not gambling advice, and we do not guarantee any outcomes. All betting decisions are your own responsibility. Always gamble responsibly and within your means.
What should I know about responsible gambling?
Sports betting should be treated as entertainment, not a source of income. Never bet more than you can afford to lose, set strict bankroll limits, and take breaks when needed. If you feel that gambling is becoming a problem, please reach out to the National Council on Problem Gambling (1-800-522-4700) or visit ncpgambling.org for help.
Does BetEdge AI promote gambling?
No. We provide analytical tools and data-driven insights for users who already participate in legal sports betting. We encourage all users to bet responsibly, understand the risks involved, and comply with their local laws and regulations regarding sports betting.
Still Have Questions?
Learn more about how our prediction engine works or explore our subscription plans.